Home  |   Information request  |   FAQ  |   Useful link  |   Where we are
Company  |   Products  |   Resellers  |   Download  |   News  |   Job opportunities
Altesys CRM Software | Telemarketing and database management with Contact Pro
With Contact Pro and Altesys professional telemarketing is now available for everybody

Altesys CRM Software | Telemarketing and database management with Contact Pro - Graphic User Interface


Telemarketing should be conceived as an approach to the market where the key element is the customer base and the stable relationship which can be cultivated with them. The objectives are excellence in quality of service and an attitude focusing on continuous satisfaction of expressed needs, striving toward the ultimate objective in the creation of the greatest possible added value.


Telemarketing with Contact Pro

With Contact Pro, given its user friendly interface, it is easy to organize all customer relations work such as;
- paper origin data entry (coupons, orders, records update, etc.),
   to Toll Free Number management (sales information, technical support, order collection, etc.),
- the creation of telephone campaigns (teleselling, subscription campaigns, follow ups, event management, market research)
- automation of the company sales force appointment schedule
- reaching a targeted customer segment with a personalized message (letter, fax, e-mail or SMS).

Altesys CRM Software | Telemarketing and database management with Contact Pro - Graphic User Interface

All collected information is catalogued and stored, contributing to implement the customer relation history which is indispensable for analysing and segmenting current and potential markets as well as the definition of new commercial strategies.
First level CTI integration

The integration of Telemarketing activities with the company telephone system using standard CTI platforms frequently represents a daunting investment for a company about to start up with this new marketing approach.

An efficient and economical solution is achieved in Contact Pro with the integration of Ziphone, an analogue telephone equipped fitted with a USB port so it may be controlled by the PC hosting Contact Pro.

Altesys CRM Software | Telemarketing and database management with Contact Pro - Graphic User Interface
Altesys CRM Software | Perfect compatible with Ziphone USB Phone and Altesys professional headset
 Using Ziphone, the operator no longer needs to manually dial the destination number, in fact Contact Pro downloads the number information over the computer's USB port.

It is easy to appreciate how such dialling automation can significantly improve operational efficiency, whilst offering the project supervisor an analysis platform for measuring the yield of individual agents.

From today the needs of thousands of companies needing to set themselves up with such an important marketing tool are addressed by a comprehensive and cost effective solution.

Altesys CRM Software | Telemarketing and database management with Contact Pro - Graphic User Interface