| Headset telephone compatibility |
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 Check the lists available in the download area to see if your telephone is compatible with our headsets. If your telephone model is not listed call us at our numbers. |
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Are Altesys headsets compatible with Alcatel telephone sets? |
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Yes, Altesys headsets are compatible with all Alcatel telephone sets manufactured after 1970. |
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| Technical characteristics of telephone headsets |
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| Technical characteristics of Altesys telephony headsets, amplifers and telephones. |
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Can the ZiPhone telephone be connected only to analog lines? |
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Yes - ZiPhone operates with only analog lines (PSTN or analog PBX extension), PBXs with only digital extensions cannot support ZiPhone. |
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Which headsets may be used with the USB adaptor? |
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The USB adaptor 01500-6105-00 may be used with all "Amplifer Series" Top Line Pro headsets (Opera, Opera Light, Orbit, Arko) without LED. |
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| Use of wireless headsets |
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| Specific information about the use of wireless headsets. |
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Are the DECT GAP wireless headsets compatible with all DECT systems? |
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In order to understand how to use the Altesys wireless headsets with DECT systems download the technical notes. |
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| Installation of the USB peripheral |
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| Follow the instruction below for the installation of USB peripherals. |
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How is the USB Adaptor installed? |
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- Connect the USB adaptor to a free USB port on the computer;
- Follow the operating system instructions for the installation of USB drivers;
- Select Start, Settings, Control Panel, Multimedia;
- Set as the preferential peripheral (both for playback and recording) the option "USB Audio Peripheral". |
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| Optical Fiber Instruments |
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| Technical parameters for optical fiber instruments. |
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Are the optical instruments compatible with SC and ST connectors? |
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Yes it is possible to interconnect instruments with diverse connector type via hybrid patch cords. Take care not to confuse patch cords of SM and MM type. |
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| Using the Altesys website functions |
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| Help on making best use of the Altesys website |
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I cannot open the PDF format files. |
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Ensure the Acrobat Reader program is installed on your computer |
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Where can I find Altesys catalogues, photos and other marketing material? |
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Altesys provides access to a web-hosted archive, where everybody can find
very useful material for downloading. You can access this archive from the Restricted Area. Download a step-by-step tutorial. |
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I cannot find the necessary information in the download area. |
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Send an e-mail to info@altesys.com explaining your activity and requirements and request an upgrade in your access permission level. |
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I am not able to use the Push&Speak button to call an Altesys operator. |
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To use the Push&Speak VoIP software you must activate the ActiveX Script and download the necessary software.
If your browser refuses to download the necessary files, you need to force the downloading, managing the "rights" of your browser:
1)Clik on Instruments (on the top of the page) and then on Internet Options.
2)On the opened pop-up window, select Protection slide and then clik on "Personalized level".
3)Now, you should authorize ActiveX downloading without digital signature (or click on the "Ask" voice).
4)Reload the page and clik Install, when prompted. |
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Frequently Asked Question
