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  V-PoP DataMATRIX3
         
Altesys
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DataMATRIX3 and BI applications for Contact Centres

DataMATRIX3 for Contact Center is the ideal Business Intelligence solution for Call and Contact Centres.

DataMATRIX3 supplies sales management (Account Manager), Directors, Supervisors and Team Leaders with all the necessary analyses and reporting which encourage professional management of all relevant information related to:

  • Control of Contact Center managment.

  • Analysis and reporting for clients.

For example:

  • Honouring SLA (Service Level Agreement).

  • Activity performance (redemption, useful contacts etc.).

  • Operator productivity (indicators, shifts, etc.).

 
 
 
 
 
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