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Agenda module: manage your sales force!
Through the Contact Pro Agenda module it is possible to manage all activities of agents, sellers and/or commercials, directly from headquarter and in real time, eliminating for ever the tiresome overlaying effect. With Contact Pro and thanks to this module, operators will have an easy and quick access to the sales network agenda, in order to fix appointments only in hours available and free from any other commitment. Every agent and Call and Contact Center supervisor will have access to the agenda to check appointments, to insert new ones or delete those cancelled.
Depending on the on-line contact and selecting the Agenda button, every operator can fix an appointment in the day selected by the customer, without having to manually set the reference commercial: Contact Pro will automatically associate the correct one, depending on locality and availability. Depending on such factors, the programm could advise on a more suitable time and a day, to optimize the sales network movements. In real time, the appointment is placed inside the central appointments table, avoiding possible overlapping of commitments.

R.F.M. module: optimize your efforts!
The R.F.M. module is the best to subdivide your database among those customer bound to buy and those who are not, discovering how to canalize your campaign, avoiding a pointless use of resources. Any user is listed depending on last purchase (Regency), purchase frequency (Frequency) and purchases value (Monetary). Such system allows a better fragmentation of any database, assuring a perfect knowledge on real opportunities your campaigns will have of reaching the desired results. This function is perfectly integrated to the database management done by Contact Pro, along with a constant updating of information in real time and the possibility to set effective telemarketing campaigns in a simple and intuitive way.
The R.F.M. module offers the possibility to divide up a database creating models, assigning each customer with points depending on a valuation such as being a “good customer”, correspondent to last purchase date, related frequence and monetary value. Organizing your campaign, it'll be possible to define a customer typology to which address your efforts (to those buying less and to top customers), with thrilling results. Not only the total calls will be reduced, and any of them will be more effective, but every customer is satisfied and better serviced, thanks to the creation of customizable offers based on purchase frequency and value.

AED module: Automated E-mail Distribution.
A correct implementation of the communication flows generated by activities carried out with customers helps to cut costs and save time for proactive calls and solving any problems that may have arisen. These experiences may significantly influence the customer’s trust in the company and therefore prove to be a source of profit for it.
At Contact Centers about half the operators’ contacts come from the e-mail channel and this is why it is fundamentally important to use intelligent tools such as AED (Automatic E-mail Distribution) which ensures flexibility in handling the operators’ work load and an increase in their productivity (call/email blending).
During all phases of relations with the customer, the Automatic Email Distribution framework automates the flow of e-mails from the company to the Contact Pro operators.
No more routine work is needed, to filter and classify generic emails: AED takes care of it. Your offices, subsidiaries, departments will receive their correspondence without delay and with high accuracy.
No more wasted time to check inbound emails: AED understands the recipient of a generic email in fractions of a second. Thousands emails are forwarded per hour, with no or very little human intervention.