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Contact Pro 2007: even more performing!
With the 2007 release, Contact Pro becomes an instrument able to fully garrison one of the most important and in continuously growing media for the daily management of relations with customers, the e-mail.
Contact Pro is always more CRM so, with the centalization of activities, it is possible to take advantage of marketing database in a better representative way for a company business life.
With the release of the integrated Telemarketing Web, every physical bond is abolished: its combination to a VoIP platform permits the decentralization of all or part of Call and Contact Center activities. |
New e-mail management:
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Generation of “single” e-mail in HTML format to be sent in real time to the receiver (one-to-one management).
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Management of automatic e-mail receiving.
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Opportunity to use an external Server for e-mail sending/receiving, bypassing the Mail Client.
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Automatic memorization of any sent and received e-mail into the system's historical of contacts, along with the attachements, to warrant tracking and future reference.
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Integrated Telemarketing Web:
Available both Inbound and Outbound. The supported Call Center integrations could so be migrated to the Contact Pro Web inteface. |
Web queries:
Contact Pro 2007 offers a new Web functionality. After the appointment Agenda and the Agents Availability, released during the 2006, now the query function will be available via Web. Anyone, in every place, can monitor and/or balance the information present in the Contact Pro database (reaching of objectives, quality indicators, operators output, campaigns progress, etc.). |
Further news:
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New Dynamic Activities section;
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Operator and alarms objectives;
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Graph of Questionnaire;
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Filters management on Outbound target;
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Schedulable Import;
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Production of Answering Mail/Fax in Multidatabase environment;
- Welcome message and logos customization.
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For further information, please visit the product pages at the Sysman site.
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Contact Pro
