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The easy and effective software:
Thanks to Contact Pro every company can invest effectively and easily on their most important patrimony: customers.
The CRM, database marketing, telemarketing and contact management activities, if wisely managed by means of a professional software like the Altesys one, are optimal and economical instruments to reach objectives such as the search for new customers and markets, the retain of previously acquired customers, in addition to an effective management of one's sales force.
The adoption of a CRM platform implies also the management of all company's data, to divide up and precisely launch all commercial activities and to implement Business Intelligence techniques essential to a successful competition in the market, all by means of one inteface. For this reason, Altesys has developed, and keeps costantly updated, the best available software for the management of all activities necessary to reach the above mentioned objectives and which is dedicated to companies that wish to implement the CRM, database marketing, Call and Contact Center philosophy and in outsourcing too, looking for a powerful and flexible product to maximize their campaign results.

• An open system in Windows environment with Client/Server and Web technology, flexible, simple and easily upgradable.
• Import/Export functionality for a continuous information interchange with external systems.
• Information acquisition from any paper document, through the Data Entry.
• Customization of working environment, defining the data structure to work with, even for any single operator, including or excluding the access to some functionalities.
• A perfect integration in the CTI architectures, designed and tested through a partner network of the most important makers of telephone exchanges.
• A set of functionalities makes it the ideal platform for Call and Contact Centers and in outsourcing too.

The right thing at the right moment!
Work and personnel optimization guarantees profits maximization and offers advantages against competitors. For this reason, Contact Pro has been developed bearing in mind the two primary needs of Call and Contact Center : the guarantee of a punctual answer at the right moment, no matter for the contact, and the maintenance of a constantly updated and normalized database, to manage calls at best.